What issues and challenges do you treat?

Our team provides neurodiversity-affirming and trauma-informed care for children (5+), teens, adults, and seniors. We specialize in:

  • Neurodiversity: ADHD, Autism Spectrum Disorder (ASD), and Rejection Sensitive Dysphoria (RSD).

  • Trauma, PTSD, and Dissociation: Including First Responder support, childhood abuse, and domestic violence.

  • Mood & Anxiety: Depression, Social Anxiety, Panic Disorder, and Bipolar Disorder.

  • Addictions: Substance use, gambling, video games, internet, and AI addictions.

  • Life Events: Grief, loss, divorce, postpartum depression, and workplace stress.

 

What if I cannot make it to my appointment?

We have a 24 hour cancellation policy.  Missed appointments and appointments cancelled with less than 24 hours notice are charged the full session fee.

There are a range of valid reasons for cancelling an appointment.  In order to be consistent with all clients, fees for cancelling sessions will only be waived in the event of a medical emergency requiring urgent professional treatment or a death in the family.  Please make every effort to cancel appointment with a minimum of 24 hours notice.

 

What happens to my appointment in the case of inclement weather?

Careworks strives to ensure the safety of our clients and practitioners. In the event of inclement weather we may switch in-person sessions to secure video or phone.

If you are unsure if you can attend your in-person session reach out to your individual therapist.

 

Do you offer online or phone therapy?

Yes. Careworks provides high-quality online video therapy and phone counselling sessions.

  • Newfoundland & Labrador: Serving the entire province.

  • Ontario & Alberta: We have practitioners registered with the College of Registered Psychotherapists of Ontario (CRPO) and the Association of Counselling Therapy of Alberts (ACTA) to serve these provinces via secure video.

  • National: All our therapists are also certified with the Canadian Counselling and Psychotherapy Association (CCPA) to serve individuals in Newfoundland and all non-regulated provinces across Canada.

 

 

Where is Careworks located?

We are located within the Villa Nova Medical Clinic (also known as Villa Nova Wellness) in the Villa Nova Plaza in Conception Bay South (CBS), Newfoundland. Our clinic is fully wheelchair accessible with ample free parking. We are a central hub for mental health, situated just:

  • 5 minutes from Paradise.

  • 7 minutes from Mount Pearl and Galway,

  • 10 minutes from St. John’s

  • Serving clients from the Bay Roberts area to St. John’s, and all across Newfoundland.

 

What are your hours of operation?

We understand the need for flexible mental health support. Our 6 practitioners offer a range of schedules to fit your life:

  • Daytime & Evening: We are open from 9am – 5pm Monday to Friday and we have appointments available 5 evenings per week Sunday – Thursday.

  • Weekends: Select practitioners offer Saturday/Sunday availability.

  • 24/7 Booking: You can view real-time availability and book anytime through our Online Portal.

 

Is Careworks an LGBTQ2+ affirming practice?

Absolutely. Careworks is committed to providing a safe, inclusive, and gender-affirming environment for the LGBTQ2+ community. Our practitioners are dedicated to supporting individuals through identity exploration, transition-related support, and the unique stressors faced by the queer and trans community. 

What are your fees for therapy?

An initial consultation is free.  Consultations are conducted via phone or video. After the initial consultation, therapy sessions are $135 – $180 for a 50 minute session.  Our Registered Psychotherapists are not required to charge HST, while the services provided by our certified counsellors are taxable.  Check our booking page for more complete information.

Affordable options are available.  Sessions with a Masters Level Interns start at $50.00 per session. This option is not consistently available.

 

Do you have a low-cost or sliding-scale option available?

We offer a limited number of pro bono sessions and low cost sessions when we have a counselling psychology intern.  Our intern is supervised by an experienced professional, Registered Psychotherapist, Charlene Wiseman.  Go to our booking page and choose Pro Bono Psychotherapy Session to book or CLICK HERE

At times out therapists can offer a sliding scale option, check with your therapist for to discuss availability.

What types of payment do you accept?

Our preferred method of payment is Interac email money transfer, automatic bank debit or cash. We use major credit cards (VISA, Mastercard) as payment for missed or appointments cancelled with less than 24hrs notice.

Email money transfers must be sent to info@ourcareworks.com before the start of the session.

Please note we require a valid credit card to be kept on file for missed and late cancelled sessions.

Credit card details are kept on file using a Level-1 PCI (Payment Card Industry) Compliant provider – the highest level of security available. This means that payment for your appointment is conveniently done automatically. We can not retrieve a copy of your card number.

Can I use my insurance to cover some or all of the fee for therapy?

We will supply you with a receipt that has all the information you need to provide, in order to submit a claim to your insurance company.  If you plan to use your insurance, please call them prior to the first session (the telephone number is on the back of your insurance card) and ask them the following questions:

  • Do I have mental health benefits?
  • Does my plan cover the services of a Registered Psychotherapist (RP), or Canadian Certified Counsellor (CCC)?
  • How much does my plan cover per visit?
  • How much does my plan cover annually?
  • Is there anything else I should be aware of, that I have not asked?

 

Do you offer direct billing to insurance?

Yes. To reduce financial barriers, many of our therapists offer direct billing for most major insurance providers, including:

  • Medavie Blue Cross & Sun Life

  • Canada Life & Manulife

  • Green Shield & Empire Life (Coming Spring 2026 through Provider Connect)

  • Telus Health eClaims: Including Desjardins, ClaimSecure, Equitable Life, and many more.

 

 

If you plan to use your insurance, please call them prior to the first session to ensure you have coverage.

Refer to previous question above.

 

I reached out to your clinic but didn’t hear back from anyone.

What do I do now?

  • If you have not received an email (info@ourcareworks.com) or a call back from our clinic please check your spam folder.
  • You can also reach out to us via text to our confidential number 709.501.0677